Cancellation Policy

Sessions can be cancelled or rescheduled up to 24 hours before your appointment starts, via your booking email (Acuity booking system) . This gives us enough time to re-list the space to be filled.

If it is within 24 hours of your session, we are unable to credit or reschedule but will put the session into our Pay It Forward/ Social Prescribing pot supporting those on low or no income.

Extenuating circumstances: If you have an unexpected emergency situation or are unwell, please get in touch via info@wildcatsauna.org or 07340 085415 and we can amend the booking.

Terms & Conditions (pdf)

Offers:

  • “Sauna Regulars package” = 5 sessions

How does it work ? A package of 5 sessions costs £37.50 (= £7.50 per session).

Once purchased you will receive a code. Use this code to book your 5 sessions to be used within 30 days from the purchase date of the package. After the 30 days, the package will automatically expire.  

The “Sauna Regular Package“ of 5 sessions can only be used by one person

Please create a free account with our booking system (Acuity) so that you can easily log in and keep track of your sessions.  

Concessions

  • Low or no income & Social Prescribing

As Wildcat is a Community Sauna, we want to grow as an inclusive space which means including supporting those who might financially struggle to attend. Recognised to be a benefit to physical and mental health by GPs, Wildcat has been added to the Mendip Health Connectors Social Prescribing Directory for people struggling with their health but looking for alternatives to medication.

See more info here from Social Prescribing Day 2025

if you are on low or no income, and your health would benefit from a sauna session or package speak to your GP or get in touch via email: admin@wildcatsauna.org

Anyone who has a health condition or does take regular medication, we strongly advise that you speak to your GP or health professional first to ensure it is safe for you to attend the sauna and cold plunge or read our guidance in the T & Cs above.

  • Pay It Forward is a way that communities can co-support people on low or no incomes.

If would like to donate a session towards our Community Kitty we think you are Wildcat community legend! Please send us an email and we can allocate it.

Book a session

 
 

GIFT VOUCHERS - now available

  • NEW - Gift vouchers are here! 🌟

    Click below for more info